Handling outlet operations in multiple sites
Controlling and overseeing the quality of products and services
Hiring and developing staff
Conducting training for staff
Reviewing P&L, costing, and other success metrics
Maintaining relations with stakeholders
Coordinating with relevant teams for the campaigns and programs in the outlets

5+ years in F&B industry
Positive and warm personality
A hospitality person
Excellent in communication
Highly adaptable
Understand F&B key success metrics
Proficient in English

Director

Oversee, control, and direct all aspects of food preparation, including menu planning, recipe creation, ingredient selection, cooking techniques, and any other relative activities.
Construct menus with new or existing culinary creations ensuring the variety and quality of the servings.
Hire, train, and manage the kitchen team, ensuring consistent quality and productivity.
Develop and manage budgets, including forecasting and financial reporting.
Comply with nutrition and sanitation regulations and safety standards.
Manage inventory and ordering of food-related supplies and equipment.
Maintain a clean and organized kitchen, ensuring compliance with health and safety regulations.
Collaborate with the management team to develop and execute promotional campaigns to increase sales and drive customer traffic.

Proven experience as Head Chef or Corporate Chef.
Excellent leadership, communication, and interpersonal skills.
Strong organizational and multitasking abilities.
Exceptional proven ability in kitchen management.
Passion for cooking, with a desire to share that passion with others.
Ability to work in a fast-paced environment and make effective decisions under pressure.
Knowledge of a wide range of cooking techniques and styles.
Understanding of financial management and budgeting.
Understanding of health and safety regulations.
Good understanding of useful computer programs.

Chief Operating Officer

Perform general cleaning tasks, including sweeping, mopping, and dusting all areas.
Clean and sanitize restrooms, break rooms, and other common areas.
Empty trash receptacles and dispose of waste properly.
Clean windows, glass surfaces, and mirrors.
Restock supplies such as soap, paper towels, and toilet paper.
Report any maintenance issues or damages to the supervisor.
Follow all health and safety regulations and guidelines.

Minimum education of junior high school or equivalent.
Have own motorbike to transport and mobile.
Have experience in a similar role (cleaning service, housekeeping, etc).
Knowledge of basic cleaning and sanitation.
Detail-oriented and able to maintain high standards of cleanliness and organization.
Ability to work efficiently while maintaining quality.
Skilled in using standard cleaning tools like mops and brushes.
Strong work ethic, honesty, and responsibility.
Neat and well-groomed appearance.
High initiative to maintain cleanliness and a proactive attitude.
Currently living in Denpasar, Bali is preferred.

Maintenance Manager

Provide customer support through various channels (phone, email, chat), answering inquiries, and resolving issues.
Assist in managing orders, ensuring detail accuracy, and facilitating resolution processes related to shipping or products.
Understand and explain invoices to customers, as well as assist with payment processes or billing inquiries.
Help in preparing basic sales and purchase reports to monitor customer trends and provide insights to the team.
Accurately document customer interactions and keep customer databases updated.
Identify opportunities to enhance customer satisfaction and suggest process improvements.
Collaborate with other teams to ensure a seamless customer experience.

Basic understanding of invoices and sales/purchase reports.
Excellent verbal and written communication skills.
Ability to solve problems and manage customer complaints with empathy.
Capable of multitasking and prioritizing tasks in a fast-paced environment.
Detail-oriented with a high attention to detail.
Eager to learn and possess a proactive attitude.
Able to work independently as well as part of a team.

Customer Care

- Train and supervise the bar team, including captain, barista/bartender, barback, and cashier, ensuring consistent quality and customer service.
- Prepare and ensure high-quality coffee and other beverages are consistently produced, maintaining high standards for taste and appearance as per the recipes and procedures.
- Create a welcoming and positive atmosphere for customers, including engaging with customers and providing exceptional customer service.
- Educates customers on the products and services, including coffee and its processes, other beverages, retail products, and merchandise.
- Handle customer complaints and resolve any issues that may arise.
- Implement new coffee-based menu items and seasonal specials.
- Ensure the team handles all beverages safely during preparation.
- Ensure team members are knowledgeable and well-trained regarding coffee, latte art, brewing methods, brewing devices, and other available products.
- Manage inventory and ordering of coffee-related supplies and equipment.
- Maintain a clean and organized coffee preparation area, ensuring compliance with health and safety regulations.
- Assist the Cafe Operations Manager in scheduling work shifts regularly.
- Work with the management team to execute marketing campaigns to increase sales and drive customer traffic.

- Proven experience as Head Barista
- Strong English skills both written and spoken.
- Excellent leadership, communication, and interpersonal skills.
- Exceptional organizational and multitasking abilities.
- Extensive knowledge of coffee and other beverages preparation, including brewing methods and latte art.
- Passion for coffee, with a desire to share that passion with others.
- Understanding of staff management and scheduling work shifts.
- Ability to work in a fast-paced environment and make effective decisions under pressure.
- Ability to work with flexible work shifts.
- Good understanding of useful computer programs.
- Currently living in Jabodetabek Area is preferred.

Restaurant Supervisor

- Assist with general office tasks such as answering phone calls, managing emails, and organizing documents.
- Coordinate and schedule meetings, conferences, and appointments.
- Prepare and distribute correspondence, memos, and reports.
- Maintain office supplies and equipment inventory, and coordinate repairs and maintenance.
- Assist with travel arrangements and expense reporting.
- Provide support for admin-related tasks.
- Maintain a clean and organized office environment.
- Identify and evaluate suppliers, negotiate contracts, and establish favorable terms and pricing.
- Place purchase orders for goods and services, ensuring accuracy and timely delivery.
- Track and monitor orders to ensure timely receipt of products or services.
- Collaborate with internal stakeholders to understand their purchasing needs and requirements.
- Maintain accurate records of purchases, contracts, and supplier information.
- Conduct regular reviews of supplier performance and resolve any issues or disputes.
- Research and recommend cost-saving opportunities and alternative suppliers.
- Stay updated on market trends, new products, and industry best practices related to purchasing.

- High school diploma or equivalent (Bachelor's degree preferred).
- Proven experience in an administrative or purchasing role.
- Strong organizational and time management skills.
- Excellent attention to detail and accuracy in data entry and record-keeping.
- Proficient in using office software and applications (e.g., MS Office, email, spreadsheets).
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Ability to prioritize tasks and meet deadlines.
- Familiarity with purchasing processes, inventory management, and supplier relationship management.
- Knowledge of basic accounting principles and budgeting.
- Ability to maintain confidentiality and handle sensitive information.

Restaurant Supervisor

- Oversee, control, and direct all aspects of food preparation, including menu planning, recipe creation, ingredient selection, cooking techniques, and any other relative activities.
- Construct menus with new or existing culinary creations ensuring the variety and quality of the servings.
- Approve and “polish” dishes before they reach the customer.
- Hire, train and manage the kitchen team, ensuring consistent quality and productivity.
- Develop and manage budgets, including forecasting and financial reporting.
- Comply with nutrition and sanitation regulations and safety standards.
- Manage inventory and ordering of food-related supplies and equipment.
- Maintain a clean and organized kitchen, ensuring compliance with health and safety regulations.
- Collaborate with the management team to develop and execute promotional campaigns to increase sales and drive customer traffic.
- Handle customer complaints and resolve any issues that may arise.

- Bachelor's degree in culinary arts, hospitality management, or a related field is preferred.
- Proven experience as Head Chef.
- Excellent leadership, communication, and interpersonal skills.
- Strong organizational and multitasking abilities.
- Exceptional proven ability of kitchen management.
- Passion for cooking, with a desire to share that passion with others.
- Ability to work in a fast-paced environment and make effective decisions under pressure.
- Knowledge of a wide range of cooking techniques and styles.
- Understanding of financial management and budgeting.
- Understanding of health and safety regulations.
- Good understanding of useful computer programs.
- Currently living in Jabodetabek Area is preferred.

Restaurant Supervisor

- Assist in managing daily restaurant operations, including staffing, customer service, cleanliness, and inventory.
- Ensure customer satisfaction and resolve issues.
- Lead and guide staff to maintain efficient service and quality standards.
- Assist with scheduling, expense control, and vendor relationships.
- Enforce health and safety regulations and contribute to marketing efforts.
- Aid in budget management and reporting.
- Prepare regular operational reports and address customer complaints.

- Hospitality experience, preferably in a supervisory role.
- Strong English communication and interpersonal skills.
- Excellent organizational and problem-solving abilities.
- Knowledge of food preparation, kitchen operations, and basic financial principles.
- Understanding of health and safety regulations.
- Currently living in Jabodetabek Area is preferred.

Area Manager

- Prepare the opening and closing of the bar, including calibration and supplies preparation.
- Check if coffee machines, grinders, and equipment operate properly and report any maintenance needs.
- Prepare and serve coffee and other beverages, ensuring high quality and consistency in taste and appearance that meet the standards.
- Engage with customers, providing excellent customer service, and creating a welcoming and positive atmosphere, including implementing Expat. Roasters signature services such as latte art on the table.
- Educates customers on the products and services, including coffee and its processes, other beverages, retail products, and merchandise.
- Handle customer complaints and resolve any issues that may arise.
- Maintain a clean and organized work area, ensuring compliance with health and safety regulations.
- Manage inventory and ordering of coffee and other beverages supplies and equipment.
- Collaborate with the kitchen team to ensure timely preparation and delivery of food and beverage orders.

- Proven experience as Barista
- Strong English skills both written and spoken.
- Excellent leadership, communication, and interpersonal skills.
- Exceptional organizational and multitasking abilities.
- Extensive knowledge of coffee and other beverages preparation, including brewing methods and latte art.
- Passion for coffee, with a desire to share that passion with others.
- Ability to work in a fast-paced environment and make effective decisions under pressure.
- Ability to work with flexible work shifts.
- Currently living in Jabodetabek Area is preferred.

Head Barista

- Prepare the opening and closing of the bar, including calibration and supplies preparation.
- Check if coffee machines, grinders, and equipment operate properly and report any maintenance needs.
- Prepare and serve coffee and other beverages, ensuring high quality and consistency in taste and appearance that meet the standards.
- Engage with customers, providing excellent customer service, and creating a welcoming and positive atmosphere, including implementing Expat. Roasters signature services such as latte art on the table.
- Educates customers on the products and services, including coffee and its processes, other beverages, retail products, and merchandise.
- Handle customer complaints and resolve any issues that may arise.
- Maintain a clean and organized work area, ensuring compliance with health and safety regulations.
- Manage inventory and ordering of coffee and other beverages supplies and equipment.
- Collaborate with the kitchen team to ensure timely preparation and delivery of food and beverage orders.

- Proven experience as Barista
- Strong English skills both written and spoken.
- Excellent leadership, communication, and interpersonal skills.
- Exceptional organizational and multitasking abilities.
- Extensive knowledge of coffee and other beverages preparation, including brewing methods and latte art.
- Passion for coffee, with a desire to share that passion with others.
- Ability to work in a fast-paced environment and make effective decisions under pressure.
- Ability to work with flexible work shifts.
- Currently living in Jabodetabek Area is preferred.

Head Barista

• Create and execute marketing campaigns across various channels, with a focus on the F&B experience.
• Produce creative assets (photos, videos, graphics) that showcase the brand.
• Manage communication strategies to ensure brand consistency.
• Conduct market research and competitor analysis.
• Collaborate with internal teams to align marketing efforts.
• Track campaign performance and provide insights.
• Plan and promote events to engage customers.

• Strong content creation skills with F&B knowledge.
• Fluent English communication skills (written & spoken).
• Experience with social media management and digital marketing.
• Creative production skills (video and photography).
• Excellent organizational and project management skills.
• Passion for coffee and understanding of the specialty coffee/F&B industry is a plus.

1. Greet and welcome guests, ensuring they have a positive dining experience.
2. Monitor guest satisfaction and handle any complaints or special requests efficiently.
3. Ensure that all guests receive prompt and courteous service throughout their visit.
4. Oversee and manage the waiter/waitress, including assigning duties and ensuring adherence to service standards.
5. Train and mentor new and existing staff on service procedures, customer interaction, and product knowledge.
6. Conduct pre-shift meetings to communicate daily specials, service priorities, and any relevant information to the team.
7. Liaise with the kitchen to ensure timely delivery of orders and efficient coordination between the kitchen and dining floor.
8. Monitor table assignments and seating arrangements to optimize service flow and reduce wait times.
9. Ensure that all orders are accurately taken, communicated to the kitchen, and served in a timely manner.
10. Inspect the dining area, including tables, chairs, and utensils, to ensure cleanliness and readiness before and during service.
11. Ensure that all food and beverages are presented according to the restaurant's standards.
12. Monitor compliance with health and safety regulations on the dining floor.
13. Assist with inventory management by keeping track of dining supplies and informing management of any shortages.
14. Prepare and submit daily reports on sales, guest feedback, and staff performance.
Assist in managing reservations and special event bookings.

Requirements
1. At least 2-3 years of experience in a captain floor role in a restaurant or hospitality setting.
2. Strong knowledge of food and beverage service, including wine pairing and menu recommendations.
3. Excellent leadership and communication skills.
4. Ability to manage and motivate a team in a fast-paced environment.
5. Strong problem-solving abilities and attention to detail.
6. Ability to multitask and work efficiently under pressure.
7. A positive attitude, with a commitment to delivering exceptional customer service.
8. Professional appearance and demeanor.
9. Flexibility to work evenings, weekends, and holidays as required.
10. High school diploma or equivalent; a degree in hospitality management or a related field is a plus.
11. Willing to be placed in Surabaya

Restaurant Manager

- Managing office tasks, including data entry, record-keeping and file maintenance
- Coordinating with staff purchasing, finance & accounting and vendors
- Handling inquiries and solving issues
- Responsible for payroll, finance & accounting, general affairs related tasks
- Managing office supplies and equipment
- Providing personal assistant and administrative support to the owner

- Diploma or Bachelor’s Degree in Hospitality, Food and Beverage or Business Administration
- Advance level of English, spoken and written
- Previous working experience as Procurement Manager in a Restaurant
- Excellent communications and leadership skills
- Strong administrative and organizational skills

Direktur

- Create creative content (captions, videos, reels, stories)
- Responsible for capturing, editing, and producing high-quality photo content to support various projects including social media
- Capture and edit video content for community events, and promotional use
- Assist in producing behind-the-scenes and social media-driven content (reels, highlights, interviews)
- Edit and deliver with a quick turnaround for social-ready content.
- Help with the planning and production of media day content
- Plan, organize, and run offline events (exhibitions, gatherings, etc.)
- Establish good relationships with vendors, partners, and communities related to the event
- Monitor pre event, during event and post event to ensure smooth running of the event
- Collaborate with the marketing and social media team to align content with brand strategy

- Working towards a college degree, in a related field (e.g., Photography, Videography, Media Productions, Marketing /Communications, Graphic Design, or Public Relations). College level coursework in Marketing Proven photography and videography experience. Ability and license to fly a drone is a plus
- Proven photography and videography experience. Ability and license to fly a drone are a plus
- Portfolio demonstrating creativity and design skills
- Ability to create engaging designs aligned with brand guidelines
- Excellent communication and collaboration skills
- Passion for coffee and the cafe culture
- Work in team and collaboratively

Marketing Coordinator

Generating leads.
Meeting or exceeding sales goals.
Developing the market in the assigned area.
Establishing networks within the assigned area.
Schedule and successfully lead meetings with decision-makers.
Negotiating all contracts with prospective customers.
Helping determine pricing schedules for quotes, promotions, and negotiations.
Prepare and send proposals based on prospective customers’ needs.
Coordinating sales efforts with marketing programs and other services added.
Understanding and promoting company programs.
Preparing, submitting, and compiling sales contracts for orders.
Maintaining customer records.
Answering customer questions about credit terms, products, prices, and availability.

Minimum Diploma or Bachelor in Business Management or relevant field.
Proven sales and business development experience.
Strong English skills, both written and spoken.
Outgoing, active, and engaging personality.
Able to communicate with various levels of people, including the highest authority such as C-level.
Able to leave a positive and strong impact on others.
Honest, trustworthy, and reliable.
A self-starter and high initiative.
Structured and organized.
Target-oriented person.
Excellent negotiation and consultative sales skills.
Able to build a strong network within the industry.
Knowledge in the coffee or food and beverage industry is a plus

Head of Sales

- Create an overarching strategy for social responsibility and sustainability in the company with an accompanying mission or vision and clear operating principles.
- Conduct an analysis of current policies, costs, and benefits associated with implementing sustainable practices in the company.
- Developing and implementing systems to measure the progress of sustainability initiatives.
- Developing policies relating to a company’s ethical, sustainable and environmental responsibilities.
- Ensuring a company has a positive impact on local communities and the environment through social and sustainability programs.
- Communicating with stakeholders to gather feedback on existing programs, encouraging participation in new initiatives, and monitoring program performance and outcomes.
- Raising public awareness of a company’s social responsibility commitments.
- Encouraging links between the company and charitable groups and organizations.
- Reporting on social responsibility activity to senior management team members.

- Strong English skills, both written and spoken.
- Excellent written and verbal communication skills.
- Agile and adaptive person.
- Excellent accountable and responsible attitude.
- A polite, active, and engaging personality.
- Strong analytical and problem-solving skills.
- Excellent time management skills and the ability to prioritize work.
- An outgoing personality who loves engaging and networking with people in the industry.
- Extensive experience in creating documents and spreadsheets, using office software.

Head of People & Culture

Digital Marketing Strategy & Execution:

Develop, implement, and manage comprehensive digital marketing strategies encompassing SEO/SEM, social media, email marketing, content marketing, and paid advertising.

Plan and execute campaigns across various digital channels, ensuring alignment with overall marketing objectives and brand guidelines.

Social Media Management:

Oversee the company's social media presence, including strategy development, content planning, execution, community engagement, and performance analysis across relevant platforms.

Website Management:

Manage the company website, including content updates, SEO optimization, user experience improvements, performance monitoring, and analytics reporting.

Work with developers or agencies as needed for technical enhancements.

Digital Advertising:

Plan, execute, and evaluate paid advertising campaigns (e.g., Google Ads, Social Media Ads, Display Ads), managing budgets and optimizing for ROI.

Monitor campaign performance, analyze results, and provide actionable insights.

Ecommerce Management:

Oversee the company's ecommerce platform(s), including product listings, pricing, promotions, order fulfillment coordination, and customer experience optimization.

Develop and implement strategies to drive traffic, improve conversion rates, and increase online sales.

Analyze ecommerce performance data and identify growth opportunities.

Performance Analysis & Reporting:

Define key performance indicators (KPIs) for digital marketing and ecommerce efforts.

Track, measure, and report on the performance of all digital marketing campaigns and ecommerce activities against goals (ROI, KPIs).

Provide regular reports with insights, analysis, and recommendations to the Head of Marketing.

Target Achievement & Trend Monitoring:

Drive efforts to achieve specific digital marketing and ecommerce targets (e.g., traffic, leads, conversion rates, revenue).

Stay consistently updated on the latest trends, technologies, and best practices in digital marketing, social media, and ecommerce.

Strong understanding of the F&B industry and its market dynamics is beneficial.

Demonstrated experience leading and managing SEO/SEM, marketing databases, email, social media, and/or display advertising campaigns.

Solid knowledge of website analytics tools (e.g., Google Analytics) and ecommerce platforms.

Experience in setting up and optimizing digital advertising campaigns (e.g., Google Ads, Facebook Ads).

Proficiency in understanding and analyzing performance marketing metrics (CPA, CPC, ROAS, Conversion Rate, etc.).

Digitally savvy with a strong grasp of current online marketing tools and strategies.

Excellent analytical skills and data-driven thinking.

Ability to work in an agile manner, adapting quickly to changing priorities and market trends.

Strong communication and reporting skills.

Up-to-date with the latest trends and best practices in online marketing and measurement

Head of Marketing

Assist the legal team with research on various legal matters and precedents.
Support the preparation and review of legal documents, such as contracts, agreements, and policies.
Help organize and maintain legal files and documentation.
Assist in gathering evidence and relevant information for legal proceedings.
Attend and take notes during meetings and legal proceedings, as directed.
Support the legal team in ensuring compliance with relevant laws and regulations.
Assist with administrative tasks related to legal operations.
Conduct preliminary analysis of legal issues.
Support the drafting of basic legal correspondence.

Strong academic record, particularly in relevant legal subjects.
Excellent research and analytical skills.
Strong written and verbal communication skills.
Detail-oriented with strong organizational abilities.
Ability to maintain confidentiality and handle sensitive information professionally.  
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).  
Eagerness to learn about various aspects of legal practice.
Ability to work independently and as part of a team.

Corporate Legal Officer

Lead and inspire the creative team to develop compelling visual and conceptual content that elevates the brand.
Oversee the creation of all marketing materials, packaging, digital content, and brand experiences.
Ensure brand consistency and a strong visual identity across all touchpoints.
Collaborate with the marketing and sales teams to develop creative strategies that drive engagement and sales.
Guide the creative vision and ensure high-quality execution of all projects.

Proven experience as a Creative Director or in a senior creative role.
Strong portfolio showcasing innovative and impactful creative work.
Excellent leadership, communication, and presentation skills.
Deep understanding of branding, design principles, and storytelling.
Ability to translate marketing objectives into creative strategies.
Passion for coffee and the Expat. Roasters brand.

Head of Marketing

Develop and execute digital marketing and e-commerce strategies to boost online sales and brand awareness.
Manage and optimize the online store for better user experience and sales.
Run digital campaigns (SEO, social media, email, etc.) and analyze their performance.
Stay updated on digital trends and collaborate with other teams.

Strong understanding of online marketing channels and analytics.
Excellence English skills both written & verbal
Experience managing e-commerce platforms.
Good analytical and communication skills.
Passion for coffee (a plus).

Digital Marketing Specialist

- Assist cooks and chefs with basic food preparation tasks.
- Wash, peel, and chop vegetables and fruits.
- Measure and mix ingredients.
- Clean and sanitize kitchen equipment and work areas.
- Assist with stocking and organizing supplies.
- May help with simple cooking tasks, such as boiling or frying.
- Follow all food safety and sanitation guidelines.

- Some kitchen experience is a plus.
- Willingness to learn and follow instructions.
- Basic understanding of food hygiene and safety.
- Ability to work efficiently in a fast-paced environment.
- Good communication and teamwork skills.
- Ability to lift and carry moderate weight and stand for extended periods.

Cook

- Assist with general office tasks such as answering phone calls, managing emails, and organizing documents.
- Coordinate and schedule meetings, conferences, and appointments.
- Prepare and distribute correspondence, memos, and reports.
- Maintain office supplies and equipment inventory, and coordinate repairs and maintenance.
- Assist with travel arrangements and expense reporting.
- Provide support for admin-related tasks.
- Maintain a clean and organized office environment.
- Identify and evaluate suppliers, negotiate contracts, and establish favorable terms and pricing.
- Place purchase orders for goods and services, ensuring accuracy and timely delivery.
- Track and monitor orders to ensure timely receipt of products or services.
- Collaborate with internal stakeholders to understand their purchasing needs and requirements.
- Maintain accurate records of purchases, contracts, and supplier information.
- Conduct regular reviews of supplier performance and resolve any issues or disputes.
- Research and recommend cost-saving opportunities and alternative suppliers.
- Stay updated on market trends, new products, and industry best practices related to purchasing.

- High school diploma or equivalent (Bachelor's degree preferred).
- Proven experience in an administrative or purchasing role.
- Strong organizational and time management skills.
- Excellent attention to detail and accuracy in data entry and record-keeping.
- Proficient in using office software and applications (e.g., MS Office, email, spreadsheets).
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Ability to prioritize tasks and meet deadlines.
- Familiarity with purchasing processes, inventory management, and supplier relationship management.
- Knowledge of basic accounting principles and budgeting.
- Ability to maintain confidentiality and handle sensitive information.

Restaurant Manager

- Assist baristas in preparing and serving coffee beverages during busy periods.
- Ensure all coffee stations are stocked with necessary supplies, such as coffee beans, milk, syrups, and cups.
- Keep the bar area clean and organized at all times.
- Monitor inventory levels of coffee supplies and kitchen materials.
- Restock items as needed throughout the shift to ensure a smooth workflow.
- Assist in receiving and storing deliveries, checking for quality and accuracy.
- Clean and maintain coffee equipment, such as espresso machines, grinders, and blenders.
- Perform basic troubleshooting and maintenance tasks as required.
- Report any equipment issues or malfunctions to the supervisor promptly.
- Provide support to baristas in ensuring a positive customer experience.
- Maintain cleanliness in all areas behind the bar, including counters, sinks, and storage areas.
- Ensure that all utensils and equipment are cleaned and sanitized regularly.
- Assist with washing and drying dishes, utensils, and glassware as needed.
- Work collaboratively with the entire coffee shop team to ensure efficient service.
- Contribute to a positive and supportive work environment by maintaining a professional and cooperative attitude.

- High school diploma or equivalent.
- Previous experience in a similar role in the coffee or hospitality industry is a plus.
- Basic knowledge of coffee preparation and equipment.
- Strong organizational and multitasking abilities.
- Excellent communication and teamwork skills.
- Ability to work efficiently in a fast-paced environment.
- Detail-oriented and proactive.
- Physically fit and able to lift and carry heavy items.
- Friendly and approachable demeanor.
- Reliable and punctual.
- Basic spoken English, with the ability to understand and communicate with customers and staff.

Head Bar

- Manage the daily operations of the cafe, including scheduling, inventory management, maintaining a clean and organized environment, staffing, and ensuring quality customer service.
- Maintain excellent customer service by ensuring all customers are satisfied and their needs are met.
- Ensure customer satisfaction by resolving any issues that may arise and creating a welcoming and positive environment.
- Recruit, train, supervise, and manage all employees, including front and back of house staff.
- Monitor and manage expenses, including food costs, labor costs, and inventory.
- Develop and maintain relationships with vendors and suppliers, ensuring timely delivery and quality products.
- Implement and enforce all health and safety regulations, including food safety and sanitation.
- Collaborate with the head office to develop, manage and execute marketing campaigns to increase sales and drive customer traffic.
- Develop and manage budgets, including forecasting and financial reporting.
- Provide daily, weekly, monthly, and other regular reports.
- Handle customer complaints and resolve any issues that may arise.
- Liaise with the Franchise Manager from head office for inspection and audit.

- Bachelor's degree in hospitality management, business administration, or a related field is preferred.
- Proven experience as Cafe Manager, Restaurant Manager, or similar position.
- Strong English skills both written and spoken.
- Excellent leadership, communication, and interpersonal skills.
- Exceptional organizational and multitasking abilities.
- Ability to understand other people and maintain a people-first attitude.
- Ability to work in a fast-paced environment and make effective decisions under pressure.
- Knowledge of financial management and budgeting.
- Knowledge of recruiting and staff management.
- Knowledge of health and safety regulations.
- Good understanding of useful computer programs.
- Currently living in Surabaya and the greater area is preferred.

Operational Manager

- Assist in managing daily restaurant operations, including staffing, customer service, cleanliness, and inventory.
- Ensure customer satisfaction and resolve issues.
- Lead and guide staff to maintain efficient service and quality standards.
- Assist with scheduling, expense control, and vendor relationships.
- Enforce health and safety regulations and contribute to marketing efforts.
- Aid in budget management and reporting.
- Prepare regular operational reports and address customer complaints.
- Support the Restaurant Manager and Franchise Manager in audits and inspections.

- Hospitality experience, preferably in a supervisory role.
- Strong English communication and interpersonal skills.
- Excellent organizational and problem-solving abilities.
- Knowledge of food preparation, kitchen operations, and basic financial principles.
- Understanding of health and safety regulations.
- Currently living in Bandung and the greater area is preferred.

Restaurant Manager

- Prepare and cook meals according to established recipes and standards.
- Follow instructions from the head chef and other supervisors.
- Assist in the planning and execution of menu items, including daily specials and seasonal dishes.
- Ensure all ingredients are properly stored and prepared, including rotating stock and checking for freshness.
- Monitor food inventory and notify management when supplies are running low.
- Maintain a clean and organized kitchen.
- Clean and sanitize kitchen surfaces and equipment to meet food safety standards.
- Assist in maintenance of kitchen equipment.
- Clean and maintain the kitchen area, including floors, walls, and surfaces.
- Work as a team with other kitchen staff to ensure a smooth and efficient operation.
- Follow food safety and sanitation guidelines, including proper storage and labeling of food products.
- Follow all safety and security procedures, including proper use of kitchen equipment and reporting any accidents or injuries to management.

- Culinary high school diploma or equivalent.
- Previous experience in a professional kitchen setting preferred.
- Excellent understanding of various cooking methods, ingredients, and procedures.
- Ability to work in a fast-paced environment while maintaining high standards of quality and presentation.
- Experienced in inventory management and ordering supplies.
- Strong knowledge of food safety and sanitation practices.
- Excellent communication and teamwork skills.
- Flexibility to work varied shifts, including weekends and holidays.
- Ability to lift and carry heavy objects and stand for extended periods of time.
- Currently living in Bandung is preferred.

Head Chef

- Prepare and cook dishes according to the restaurant's recipes and standards.
- Ensure all food is prepared and presented to the highest quality.
- Manage and oversee a specific section of the kitchen.
- Maintain cleanliness and organization in the assigned section.
- Ensure all kitchen equipment is used safely and correctly.
- Assist in maintaining inventory levels and ordering supplies as needed.
- Train and mentor junior kitchen staff.
- Coordinate with other sections to ensure efficient kitchen operations.
- Provide guidance and support to ensure consistent food quality.
- Follow all health and safety regulations and ensure the kitchen complies with hygiene standards.
- Report any safety hazards or equipment issues to the Head Chef/Sous Chef.
- Conduct regular quality checks of ingredients and prepared dishes.
- Ensure portion control and minimize waste.
- Adjust and adapt recipes to improve quality and efficiency.
- Assist the Head Chef in creating new menu items and specials.
- Provide input and feedback on menu improvements and adjustments.

- Culinary school diploma or equivalent experience.
- Experience: 2+ years of experience in a similar role within the hospitality industry.
- Proficient in various cooking techniques and kitchen equipment.
- Strong leadership and team coordination skills.
- Excellent organizational and time management abilities.
- Ability to work efficiently in a high-pressure environment.
- Creative and passionate about food.
- Detail-oriented and committed to maintaining high standards.
- Able to work independently and as part of a team.
- Reliable and punctual.
- Currently living in Bandung is preferred.

Head Chef

- Assist the Head Chef in overseeing kitchen operations to ensure smooth and efficient service.
- Supervise and coordinate the activities of kitchen staff.
- Ensure all dishes are prepared and presented according to the restaurant's recipes and standards.
- Train, mentor, and motivate kitchen staff to maintain high standards of food quality and service.
- Conduct performance evaluations and provide constructive feedback to kitchen staff.
- Assist in scheduling and ensuring appropriate staffing levels to meet operational needs.
- Prepare and cook dishes as needed, ensuring high quality and consistency.
- Oversee the preparation of food to ensure it is cooked to the correct specifications.
- Develop and test new recipes in collaboration with the Head Chef.
- Monitor inventory levels of food supplies and kitchen materials.
- Assist in ordering and receiving supplies, ensuring stock is always sufficient to meet customer demand.
- Control food and labor costs to meet budgetary goals.
- Conduct regular quality checks of ingredients and prepared dishes.
- Ensure all kitchen operations comply with health and safety regulations and hygiene standards.
- Collaborate with the Head Chef in creating new menu items and specials.
- Provide input and feedback on menu improvements and adjustments.
- Assist in financial reporting, including daily, weekly, and monthly revenue and sales progress.
- Analyze financial data to identify areas for improvement and cost-saving opportunities.

- Culinary school diploma or equivalent experience.
- Experience: 3+ years of experience in a similar role within the hospitality industry.
- Proficient in various cooking techniques and kitchen equipment.
- Strong leadership and team management skills.
- Excellent organizational and time management abilities.
- Ability to work efficiently in a high-pressure environment.
- Strong understanding of food safety and sanitation standards.
- Creative and passionate about food.
- Detail-oriented and committed to maintaining high standards.
- Able to work independently and as part of a team.
- Reliable and punctual.
- Good spoken and written English.
- Understanding of health and safety regulations.
- Good understanding of useful computer programs.

Head Chef

- Oversee, control, and direct all aspects of food preparation, including menu planning, recipe creation, ingredient selection, cooking techniques, and any other relative activities.
- Construct menus with new or existing culinary creations ensuring the variety and quality of the servings.
- Approve and “polish” dishes before they reach the customer.
- Hire, train and manage the kitchen team, ensuring consistent quality and productivity.
- Develop and manage budgets, including forecasting and financial reporting.
- Comply with nutrition and sanitation regulations and safety standards.
- Manage inventory and ordering of food-related supplies and equipment.
- Maintain a clean and organized kitchen, ensuring compliance with health and safety regulations.
- Collaborate with the management team to develop and execute promotional campaigns to increase sales and drive customer traffic.
- Handle customer complaints and resolve any issues that may arise.

- Bachelor's degree in culinary arts, hospitality management, or a related field is preferred.
- Proven experience as Head Chef
- Excellent leadership, communication, and interpersonal skills.
- Strong organizational and multitasking abilities.
- Exceptional proven ability of kitchen management.
- Passion for cooking, with a desire to share that passion with others.
- Ability to work in a fast-paced environment and make effective decisions under pressure.
- Knowledge of a wide range of cooking techniques and styles.
- Understanding of financial management and budgeting.
- Understanding of health and safety regulations.
- Good understanding of useful computer programs.
- Currently living in Bandung is preferred.

Restaurant Manager

- Prepare the opening and closing of the bar, including calibration and supplies preparation.
- Check if coffee machines, grinders, and equipment operate properly and report any maintenance needs.
- Prepare and serve coffee and other beverages, ensuring high quality and consistency in taste and appearance that meet the standards.
- Engage with customers, providing excellent customer service, and creating a welcoming and positive atmosphere, including implementing Expat. Roasters signature services such as latte art on the table.
- Educates customers on the products and services, including coffee and its processes, other beverages, retail products, and merchandise.
- Handle customer complaints and resolve any issues that may arise.
- Maintain a clean and organized work area, ensuring compliance with health and safety regulations.
- Manage inventory and ordering of coffee and other beverages supplies and equipment.
- Collaborate with the kitchen team to ensure timely preparation and delivery of food and beverage orders.

- Proven experience as Barista
- Strong English skills both written and spoken.
- Excellent leadership, communication, and interpersonal skills.
- Exceptional organizational and multitasking abilities.
- Extensive knowledge of coffee and other beverages preparation, including brewing methods and latte art.
- Passion for coffee, with a desire to share that passion with others.
- Ability to work in a fast-paced environment and make effective decisions under pressure.
- Ability to work with flexible work shifts.
- Able to join immediately.
- Currently living in Bandung is preferred.

Head Barista

- Prepare the opening and closing of the bar, including calibration and supplies preparation.
- Check if coffee machines, grinders, and equipment operate properly and report any maintenance needs.
- Prepare and serve coffee and other beverages, ensuring high quality and consistency in taste and appearance that meet the standards.
- Engage with customers, providing excellent customer service, and creating a welcoming and positive atmosphere, including implementing Expat. Roasters signature services such as latte art on the table.
- Educates customers on the products and services, including coffee and its processes, other beverages, retail products, and merchandise.
- Handle customer complaints and resolve any issues that may arise.
- Maintain a clean and organized work area, ensuring compliance with health and safety regulations.
- Manage inventory and ordering of coffee and other beverages supplies and equipment.
- Collaborate with the kitchen team to ensure timely preparation and delivery of food and beverage orders.

- Proven experience as Barista
- Strong English skills both written and spoken.
- Excellent leadership, communication, and interpersonal skills.
- Exceptional organizational and multitasking abilities.
- Extensive knowledge of coffee and other beverages preparation, including brewing methods and latte art.
- Passion for coffee, with a desire to share that passion with others.
- Ability to work in a fast-paced environment and make effective decisions under pressure.
- Ability to work with flexible work shifts.
- Able to join immediately.
- Currently living in Bandung is preferred.

Head Barista

- Train and supervise the bar team, including captain, barista/bartender, barback, and cashier, ensuring consistent quality and customer service.
- Prepare and ensure high-quality coffee and other beverages are consistently produced, maintaining high standards for taste and appearance as per the recipes and procedures.
- Create a welcoming and positive atmosphere for customers, including engaging with customers and providing exceptional customer service.
- Educates customers on the products and services, including coffee and its processes, other beverages, retail products, and merchandise.
- Handle customer complaints and resolve any issues that may arise.
- Implement new coffee-based menu items and seasonal specials.
- Ensure the team handles all beverages safely during preparation.
- Ensure team members are knowledgeable and well-trained regarding coffee, latte art, brewing methods, brewing devices, and other available products.
- Manage inventory and ordering of coffee-related supplies and equipment.
- Maintain a clean and organized coffee preparation area, ensuring compliance with health and safety regulations.
- Assist the Cafe Operations Manager in scheduling work shifts regularly.
- Work with the management team to execute marketing campaigns to increase sales and drive customer traffic.

- Proven experience as Head Barista
- Strong English skills both written and spoken.
- Excellent leadership, communication, and interpersonal skills.
- Exceptional organizational and multitasking abilities.
- Extensive knowledge of coffee and other beverages preparation, including brewing methods and latte art.
- Passion for coffee, with a desire to share that passion with others.
- Understanding of staff management and scheduling work shifts.
- Ability to work in a fast-paced environment and make effective decisions under pressure.
- Ability to work with flexible work shifts.
- Good understanding of useful computer programs.
- Currently living in Bandung is preferred.

Restaurant Manager

- Manage the daily operations of the cafe, including scheduling, inventory management, maintaining a clean and organized environment, staffing, and ensuring quality customer service.
- Maintain excellent customer service by ensuring all customers are satisfied and their needs are met.
- Ensure customer satisfaction by resolving any issues that may arise and creating a welcoming and positive environment.
- Recruit, train, supervise, and manage all employees, including front and back of house staff.
- Monitor and manage expenses, including food costs, labor costs, and inventory.
- Develop and maintain relationships with vendors and suppliers, ensuring timely delivery and quality products.
- Implement and enforce all health and safety regulations, including food safety and sanitation.
- Collaborate with the head office to develop, manage and execute marketing campaigns to increase sales and drive customer traffic.
- Develop and manage budgets, including forecasting and financial reporting.
- Provide daily, weekly, monthly, and other regular reports.
- Handle customer complaints and resolve any issues that may arise.

- Bachelor's degree in hospitality management, business administration, or a related field is preferred.
- Proven experience as Cafe Manager, Restaurant Manager, or similar position.
- Strong English skills both written and spoken.
- Excellent leadership, communication, and interpersonal skills.
- Exceptional organizational and multitasking abilities.
- Ability to understand other people and maintain a people-first attitude.
- Ability to work in a fast-paced environment and make effective decisions under pressure.
- Knowledge of food preparation and kitchen management.
- Knowledge of financial management and budgeting.
- Knowledge of recruiting and staff management.
- Knowledge of health and safety regulations.
- Good understanding of useful computer programs.
- Currently living in Bandung is preferred.

Area Manager

Record financial transactions (sales, purchases, payments).
Manage invoices, payments, and bank reconciliations.
Prepare financial statements and track expenses.
Support payroll and ensure compliance with regulations.
Input data into accounting software and assist with audits.

Proficiency in accounting software (e.g., QuickBooks, Xero) and MS Excel.
Strong attention to detail and accuracy.
Ability to analyze data and prepare reports.
Good communication and organizational skills.
Ability to work independently and as part of a team.
High level of integrity and professionalism.
Currently living in Makassar is preferred.

Chief Finance and Accounting

Prepare and serve coffee and other beverages.
Provide excellent customer service.
Maintain cleanliness and stock supplies.
Educate customers on coffee and brewing.
Operate and maintain coffee equipment.reparing, calibrating, maintaining, and controlling the coffee machines and grinders, and POS machine.
Learning about brewing methods, beverage blends, food preparation, and presentation techniques to improve food quality.

Strong communication and customer service skills.
Ability to work flexible hours.
Team-oriented and reliable.
Willingness to learn and maintain equipment.
Knowledge of food safety regulations.
Food/beverage or customer service experience (preferred).
Commitment to customer satisfaction and service excellence.
Willingness to work as part of a high-energy, efficient team in a fast-paced environment.
Good spoken and written English.

Head Barista

* Proactively engage with customers to ensure their success and satisfaction with our products/services.
* Build and maintain strong relationships with key customers, acting as their primary point of contact.
* Onboard new customers and guide them through the initial stages of product/service adoption.
* Identify and address customer pain points and challenges, providing timely and effective solutions.
* Monitor customer usage and engagement, identifying opportunities for upselling and cross-selling.
* Provide training and support to customers, helping them maximize the value of our offerings.
* Gather customer feedback and insights to drive product/service improvements.
* Collaborate with sales, support, and product teams to ensure a seamless customer experience.

* Excellent communication and interpersonal skills.
* Strong problem-solving and analytical abilities.
* Ability to build and maintain strong customer relationships.
* Proactive and customer-centric mindset.
* Ability to work independently and as part of a team.
* Proficiency in using customer success platforms and CRM systems.
* Strong organizational and time-management skills.
* Ability to adapt to a fast-paced and dynamic environment.
* A genuine interest in specialty coffee and a willingness to learn and share knowledge about coffee.

Head of Sales

* Proactively engage with customers to ensure their success and satisfaction with our products/services.
* Build and maintain strong relationships with key customers, acting as their primary point of contact.
* Onboard new customers and guide them through the initial stages of product/service adoption.
* Identify and address customer pain points and challenges, providing timely and effective solutions.
* Monitor customer usage and engagement, identifying opportunities for upselling and cross-selling.
* Provide training and support to customers, helping them maximize the value of our offerings.
* Gather customer feedback and insights to drive product/service improvements.
* Collaborate with sales, support, and product teams to ensure a seamless customer experience.

* Excellent communication and interpersonal skills.
* Strong problem-solving and analytical abilities.
* Ability to build and maintain strong customer relationships.
* Proactive and customer-centric mindset.
* Ability to work independently and as part of a team.
* Proficiency in using customer success platforms and CRM systems.
* Strong organizational and time-management skills.
* Ability to adapt to a fast-paced and dynamic environment.
* A genuine interest in specialty coffee and a willingness to learn and share knowledge about coffee.

Head of Sales

Assist in managing HR operations, including employee records, databases, and compliance documentation.
Support benefits administration and attendance management.
Help develop and implement HR policies and procedures.
Monitor and report on HR metrics like turnover and employee satisfaction.
Support performance management processes and employee engagement activities.
Provide administrative support for recruitment and talent acquisition, including outlet recruitment.
Partner with department managers to support HR needs.
Assist in creating HR related documents and spreadsheets

Strong English skills, both written and spoken.
Excellent written and verbal communication skills.
Agile and adaptive personality.
Accountable and responsible attitude.
Polite and engaging demeanor.
Proactive and focused on creating positive experiences.
Strong analytical and problem-solving skills.
Excellent time management and prioritization abilities.
Proficiency in office software (Google Workspace).
Advanced typing, note-taking, recordkeeping, and organizational skills.

Senior People & Culture

Manage purchasing processes, from requisition to delivery.
Maintain accurate records of orders, invoices, and payments.
Track inventory levels and ensure timely procurement of supplies.
Build and maintain relationships with suppliers.
Provide administrative support, including data entry, filing, and correspondence.
Assist with accounting tasks, such as budget tracking and expense reports.

Strong organizational and time management skills.
Detail-oriented with accurate data entry and record-keeping abilities.
Proficient in office software (MS Office, email, spreadsheet).
Strong communication and interpersonal skills.
Ability to work independently and collaboratively.
Familiarity with purchasing processes, inventory management, and supplier relationships.
Basic understanding of accounting principles.
Ability to maintain confidentiality.
Currently living in Surabaya is preferred

Purchasing Manager

Manage purchasing processes, from requisition to delivery.
Maintain accurate records of orders, invoices, and payments.
Track inventory levels and ensure timely procurement of supplies.
Build and maintain relationships with suppliers.
Provide administrative support, including data entry, filing, and correspondence.
Assist with accounting tasks, such as budget tracking and expense reports.

Strong organizational and time management skills.
Detail-oriented with accurate data entry and record-keeping abilities.
Proficient in office software (MS Office, email, spreadsheet).
Strong communication and interpersonal skills.
Ability to work independently and collaboratively.
Familiarity with purchasing processes, inventory management, and supplier relationships.
Basic understanding of accounting principles.
Ability to maintain confidentiality.

Purchasing Manager

Prepare and cook food items according to established recipes and instructions.
Assist in various kitchen tasks, such as chopping vegetables, preparing sauces, and plating dishes.
Maintain cleanliness and organization of the kitchen and work areas.
Follow food safety and sanitation guidelines.
Work effectively as part of the kitchen team.

Basic understanding of cooking methods, ingredients, and procedures.
Ability to follow instructions and work efficiently.
Knowledge of food safety and sanitation practices.
Good communication and teamwork skills.
Ability to work in a fast-paced environment.
Ability to lift and carry heavy objects and stand for extended periods.

Head Chef

Record financial transactions (sales, purchases, payments).
Manage invoices, payments, and bank reconciliations.
Prepare financial statements and track expenses.
Support payroll and ensure compliance with regulations.
Input data into accounting software and assist with audits.

Proficiency in accounting software (e.g., QuickBooks, Xero) and MS Excel.
Strong attention to detail and accuracy.
Ability to analyze data and prepare reports.
Good communication and organizational skills.
Ability to work independently and as part of a team.
High level of integrity and professionalism.
Currently living in Bali is preferred.

Chief Accounting

Provide excellent customer service and create a welcoming atmosphere.
Deliver food and beverages promptly and accurately.
Assist in clearing and resetting tables.
Maintain cleanliness and organization of the dining area.
Communicate effectively with kitchen staff and customers.
Upsell and cross-sell products.
Handle payment transactions.
Work collaboratively with the restaurant team.
Follow safety and sanitation guidelines.

Previous experience as a waiter/server preferred.
Knowledge of food and beverage service techniques.
Familiarity with POS systems, basic math skills, and proficiency with cash registers.
Ability to multitask and prioritize tasks.
Excellent communication and interpersonal skills.
Conversational English skills.
Ability to work in a fast-paced environment.
Available to work in flexible hours.

Captain Floor

Prepare and serve coffee and other beverages.
Provide excellent customer service.
Maintain cleanliness and stock supplies.
Educate customers on coffee and brewing.
Operate and maintain coffee equipment.reparing, calibrating, maintaining, and controlling the coffee machines and grinders, and POS machine.
Learning about brewing methods, beverage blends, food preparation, and presentation techniques to improve food quality.

"Strong communication and customer service skills.
Ability to work flexible hours.
Team-oriented and reliable.
Willingness to learn and maintain equipment.
Knowledge of food safety regulations.
Food/beverage or customer service experience (preferred).
Commitment to customer satisfaction and service excellence.
Willingness to work as part of a high-energy, efficient team in a fast-paced environment.
Currently living in Jakarta is preferred

Head Barista

Lead and train the bar team to ensure top-notch coffee and beverages, and exceptional customer service.
Create a positive and welcoming atmosphere for customers.
Educate customers on coffee, products, and services.
Handle customer issues and implement new menu items.
Manage inventory and maintain a clean workspace.
Assist with scheduling and marketing efforts.

Proven experience as a Head Barista.
Strong English communication skills (written and spoken).
Excellent leadership, communication, and interpersonal skills.
Extensive coffee knowledge (preparation, brewing, latte art).
Passion for coffee and customer service.
Ability to manage staff and work shifts.
Ability to work in a fast-paced environment.
Available to work in flexible hours.
Basic computer and POS system skills.
Currently living in Jakarta is preferred.

Captain Floor

Prepare and cook food items according to established recipes and instructions.
Assist in various kitchen tasks, such as chopping vegetables, preparing sauces, and plating dishes.
Maintain cleanliness and organization of the kitchen and work areas.
Follow food safety and sanitation guidelines.
Work effectively as part of the kitchen team.

Basic understanding of cooking methods, ingredients, and procedures.
Ability to follow instructions and work efficiently.
Knowledge of food safety and sanitation practices.
Good communication and teamwork skills.
Ability to work in a fast-paced environment.
Ability to lift and carry heavy objects and stand for extended periods.

Head Chef

Oversee all aspects of food preparation (menu planning, recipe creation, cooking techniques).
Create and maintain high-quality menus.
Manage and train the kitchen team.
Manage budgets and ensure compliance with safety regulations.
Maintain a clean and organized kitchen.
Collaborate on promotional campaigns.
Handle customer complaints.

Proven experience as Head Chef.
Excellent leadership, communication, and interpersonal skills.
Strong organizational and kitchen management abilities.
Passion for cooking and ability to work under pressure.
Knowledge of various cooking techniques and financial management.
Understanding of health and safety regulations and computer programs.
Good spoken and written English.
Currently living in Jakarta is preferred.

Restaurant Supervisor

Create and execute marketing campaigns across various channels, with a focus on the F&B experience.
Produce creative assets (photos, videos, graphics) that showcase the brand.
Manage communication strategies to ensure brand consistency.
Conduct market research and competitor analysis.
Collaborate with internal teams to align marketing efforts.
Track campaign performance and provide insights.
Plan and promote events to engage customers

Strong content creation skills with F&B knowledge.
Fluent English communication skills (written & spoken).
Experience with social media management and digital marketing.
Creative production skills (video and photography).
Excellent organizational and project management skills.
Passion for coffee and understanding of the specialty coffee/F&B industry is a plus.

Marketing Communications Supervisor

Oversee the operations of 4 outlets in Surabaya, ensuring quality and service consistency.
Lead, coach, and develop outlet managers and teams.
Monitor financial performance and implement strategies to achieve targets.
Ensure compliance with company policies, health and safety regulations, and legal requirements.
Collaborate with headquarters and foster local community relationships.
Manage expenses, budgets, and financial reporting.
Liaise with the Franchise Manager for inspections and audits.

Strong English communication skills (written & spoken).
Expertise in streamlining operations and ensuring efficiency.
Strong leadership and people management skills.
Ability to address challenges and execute business strategies.
Excellent understanding of F&B operations, including inventory and cost control.
Financial acumen, including budgeting and P&L management.
Strategic thinking and problem-solving skills.
Currently living in Surabaya is preferred.

Operations Manager

Assist baristas with drink preparation and service.
Maintain stock of supplies and cleanliness of the bar area.
Monitor inventory and restock items.
Clean and maintain coffee equipment.
Provide support to baristas and ensure a positive customer experience.
Wash and sanitize dishes, utensils, and glassware.
Work collaboratively with the coffee shop team.

Basic knowledge of coffee preparation and equipment.
Strong organizational and multitasking abilities.
Excellent communication and teamwork skills.
Ability to work efficiently in a fast-paced environment.
Detail-oriented and proactive with a friendly demeanor.
Physically fit and able to lift heavy items.
Reliable and punctual.
Basic spoken English.

Barista

Clean and sanitize all kitchen areas, equipment, and utensils.
Ensure proper dishwashing and storage.
Dispose of waste and maintain cleanliness.
Assist with basic food preparation and stocking supplies.
Perform equipment maintenance and report malfunctions.

Previous experience in a similar role is a plus.
Basic knowledge of kitchen operations and cleaning techniques.
Good organizational and time management skills.
Ability to work efficiently in a fast-paced environment.
Detail-oriented and proactive with a positive attitude.
Physically fit and able to handle cleaning and lifting tasks.
Reliable and punctual.

Cook

Assist cooks and chefs with basic food preparation tasks.
Wash, peel, and chop vegetables and fruits.
Measure and mix ingredients.
Clean and sanitize kitchen equipment and work areas.
Assist with stocking and organizing supplies.
May help with simple cooking tasks, such as boiling or frying.
Follow all food safety and sanitation guidelines.

Some kitchen experience is a plus.
Willingness to learn and follow instructions.
Basic understanding of food hygiene and safety.
Ability to work efficiently in a fast-paced environment.
Good communication and teamwork skills.
Ability to lift and carry moderate weight and stand for extended periods.

Cook

Prepare and cook food items according to established recipes and instructions.
Assist in various kitchen tasks, such as chopping vegetables, preparing sauces, and plating dishes.
Maintain cleanliness and organization of the kitchen and work areas.
Follow food safety and sanitation guidelines.
Work effectively as part of the kitchen team.

Basic understanding of cooking methods, ingredients, and procedures.
Ability to follow instructions and work efficiently.
Knowledge of food safety and sanitation practices.
Good communication and teamwork skills.
Ability to work in a fast-paced environment.
Ability to lift and carry heavy objects and stand for extended periods.

Head Chef

Responsible for a specific section of the kitchen (e.g., pastry, sauces, fish).
Prepares and cooks dishes according to established recipes and standards within their section.
Supervises and trains junior cooks within their section.
Ensures proper food storage, preparation, and inventory management within their section.
Maintains cleanliness and organization of their designated section.
Follows safety and sanitation guidelines.

Previous experience in a professional kitchen, ideally in a similar role.
Strong understanding of cooking methods, ingredients, and procedures within their specialty.
Ability to work in a fast-paced environment and maintain quality.
Knowledge of food safety and sanitation practices.
Excellent communication and teamwork skills.
Good spoken and written English.
Available to work on flexible hours.

Head Chef

Assist the Head Chef in managing kitchen operations.
Supervise and train kitchen staff.
Ensure food quality and consistency.
Prepare and cook dishes as needed.
Develop new recipes and monitor inventory.
Control costs and ensure compliance with safety regulations.
Collaborate on menu development and financial reporting.

Proficient in cooking techniques and kitchen equipment.
Strong leadership and organizational skills.
Ability to work efficiently under pressure.
Understanding of food safety and sanitation standards.
Creative and passionate about food.
Detail-oriented and committed to high standards.
Good spoken and written English.
Understanding of health and safety regulations and computer programs.

Head Chef

Oversee all aspects of food preparation (menu planning, recipe creation, cooking techniques).
Create and maintain high-quality menus.
Manage and train the kitchen team.
Manage budgets and ensure compliance with safety regulations.
Maintain a clean and organized kitchen.
Collaborate on promotional campaigns.
Handle customer complaints.

Proven experience as Head Chef.
Excellent leadership, communication, and interpersonal skills.
Strong organizational and kitchen management abilities.
Passion for cooking and ability to work under pressure.
Knowledge of various cooking techniques and financial management.
Understanding of health and safety regulations and computer programs.
Good spoken and written English.
Currently living in Jakarta is preferred.

Restaurant Supervisor

Record financial transactions (sales, purchases, payments).
Manage invoices, payments, and bank reconciliations.
Prepare financial statements and track expenses.
Support payroll and ensure compliance with regulations.
Input data into accounting software and assist with audits.

Proficiency in accounting software (e.g., QuickBooks, Xero) and MS Excel.
Strong attention to detail and accuracy.
Ability to analyze data and prepare reports.
Good communication and organizational skills.
Ability to work independently and as part of a team.
High level of integrity and professionalism.
Currently living in Jakarta is preferred.

General Cashier & Accounting

Manage purchasing processes, from requisition to delivery.
Maintain accurate records of orders, invoices, and payments.
Track inventory levels and ensure timely procurement of supplies.
Build and maintain relationships with suppliers.
Provide administrative support, including data entry, filing, and correspondence.
Assist with accounting tasks, such as budget tracking and expense reports.

Strong organizational and time management skills.
Detail-oriented with accurate data entry and record-keeping abilities.
Proficient in office software (MS Office, email, spreadsheet).
Strong communication and interpersonal skills.
Ability to work independently and collaboratively.
Familiarity with purchasing processes, inventory management, and supplier relationships.
Basic understanding of accounting principles.
Ability to maintain confidentiality.
Currently living in Jakarta is preferred

Purchasing Manager

Assist in managing daily restaurant operations, including staffing, customer service, cleanliness, and inventory.
Ensure customer satisfaction and resolve issues.
Lead and guide staff to maintain efficient service and quality standards.
Assist with scheduling, expense control, and vendor relationships.
Enforce health and safety regulations and contribute to marketing efforts.
Aid in budget management and reporting.
Prepare regular operational reports and address customer complaints.
Support the Restaurant Manager and Franchise Manager in audits and inspections.

Hospitality experience, preferably in a supervisory role.
Strong English communication and interpersonal skills.
Excellent organizational and problem-solving abilities.
Knowledge of food preparation, kitchen operations, and basic financial principles.
Understanding of health and safety regulations.
Currently living in Jakarta and the greater area is preferred.

Restaurant Manager

Oversee daily restaurant operations (staffing, inventory, customer service).
Ensure customer satisfaction and resolve issues.
Recruit, train, and manage all staff.
Control expenses and maintain vendor relationships.
Implement health and safety regulations.
Collaborate on marketing campaigns.
Manage budgets and financial reporting.
Handle customer complaints.
Liaise with the Franchise Manager from head office for inspection and audit.

Excellent leadership and interpersonal skills.
Proven experience as a Restaurant Manager.
Strong English communication skills.
Exceptional organizational and multitasking abilities.
Ability to work under pressure and make sound decisions.
Knowledge of food preparation, kitchen management, and financial management.
Understanding of staff management, health and safety regulations, and computer programs.
Currently living in Jakarta and the greater area is preferred.

Area Manager

Prepare and serve coffee and other beverages.
Provide excellent customer service.
Maintain cleanliness and stock supplies.
Educate customers on coffee and brewing.
Operate and maintain coffee equipment.reparing, calibrating, maintaining, and controlling the coffee machines and grinders, and POS machine.
Learning about brewing methods, beverage blends, food preparation, and presentation techniques to improve food quality.

Strong communication and customer service skills.
Ability to work flexible hours.
Team-oriented and reliable.
Willingness to learn and maintain equipment.
Knowledge of food safety regulations.
Food/beverage or customer service experience (preferred).
Commitment to customer satisfaction and service excellence.
Willingness to work as part of a high-energy, efficient team in a fast-paced environment.
Currently living in Jakarta is preferred

Captain Barista

Supervise and coordinate the bar team to ensure smooth workflow and excellent customer service.
Assist in training and mentoring baristas and other bar staff.
Ensure consistent quality of coffee and beverage preparation.
Maintain cleanliness and organization of the bar area.
Handle customer interactions and resolve issues.
Assist with inventory management and ordering.
Open/close the bar and ensure all procedures are followed.

Proven experience as a Barista, with some leadership experience preferred.
Strong knowledge of coffee preparation, brewing methods, and latte art.
Excellent communication and interpersonal skills.
Strong English communication skills (written and spoken).
Ability to work in a fast-paced environment and handle pressure.  
Strong organizational and problem-solving skills.  
Passion for coffee and customer service.
Ability to work flexible shifts, including weekends and holidays.
Currently living in Jakarta is preferred.

Head Barista

Lead and train the bar team to ensure top-notch coffee and beverages, and exceptional customer service.
Create a positive and welcoming atmosphere for customers.
Educate customers on coffee, products, and services.
Handle customer issues and implement new menu items.
Manage inventory and maintain a clean workspace.
Assist with scheduling and marketing efforts.

Proven experience as a Head Barista.
Strong English communication skills (written and spoken).
Excellent leadership, communication, and interpersonal skills.
Extensive coffee knowledge (preparation, brewing, latte art).
Passion for coffee and customer service.
Ability to manage staff and work shifts.
Ability to work in a fast-paced environment.
Available to work in flexible hours.
Basic computer and POS system skills.
Currently living in Jakarta is preferred

Restaurant Supervisor

Oversee all production stages: sourcing, roasting, packaging, distribution.
Forecast demand and manage inventory.
Maintain product traceability and quality control.
Lead and train production team.
Ensure facility safety and compliance.
Handle customer complaints and resolve issues.
Manage certifications and government standards.

Proven experience in production management (preferably in food/beverage).
Strong understanding of coffee bean production processes.
Inventory management and forecasting skills.
Leadership and team management abilities.
Strong English communication skills (written and spoken).
Knowledge of quality control and food safety regulations.
Experience with certification processes.
Excellent problem-solving and communication skills.
Ability to maintain a safe and organized work environment.

Roastery Manager

Source green coffee and build supplier relationships.
Develop new roasted coffee and beverage products.
Oversee quality control of all coffee products.
Conduct cupping sessions for training and marketing.
Provide regular reports and participate in meetings.
Engage in coffee-related marketing and events.

Extensive coffee industry experience (sourcing, roasting, cupping).
Strong understanding of green coffee sourcing and quality.
Proven ability to develop new coffee products.
Excellent cupping and sensory analysis skills.
Strong communication and reporting skills..
Fluent English (written & spoken).
Knowledge of quality control processes.
Ability to train and educate staff.
Passion for the coffee industry and its trends.

QC & Roaster Supervisor

Prepare and serve coffee and other beverages.
Provide excellent customer service.
Maintain cleanliness and stock supplies.
Educate customers on coffee and brewing.
Operate and maintain coffee equipment.reparing, calibrating, maintaining, and controlling the coffee machines and grinders, and POS machine.
Learning about brewing methods, beverage blends, food preparation, and presentation techniques to improve food quality.

Strong communication and customer service skills.
Ability to work flexible hours.
Team-oriented and reliable.
Willingness to learn and maintain equipment.
Knowledge of food safety regulations.
Food/beverage or customer service experience (preferred).
Commitment to customer satisfaction and service excellence.
Willingness to work as part of a high-energy, efficient team in a fast-paced environment.
Good spoken and written English.

Captain Barista

Find and qualify new leads through various channels.
Schedule client meetings for sales team.
Create proposals and contracts.
Track and report lead generation results.
Develop and implement strategies to drive new business and meet sales goals.
Stay up-to-date with industry trends and advancements.
Maintain accurate records of leads, prospects, and sales activity.

Fluent English (written & spoken).
Proven success in generating leads.
Knowledge of CRM, email marketing, and social media.
Strong communication and analytical skills.
Good time management.

Lead Generation Supervisor

Install, maintain, and repair coffee machines.
Troubleshoot equipment issues.
Clean and calibrate machines.
Provide technical support.
Keep service records.

Basic knowledge of coffee equipment or willingness to learn.
Basic mechanical/electrical aptitude.
Problem-solving skills.
Good communication.
Willingness to travel to various client locations as needed.
Ability to work independently and as part of a team.

Coffee Technician

Drive sales to meet revenue goals.
Lead and manage the sales team.
Build and maintain key client relationships.
Find new business opportunities.
Report sales performance to management.
Analyze sales data and market trends.
Provide feedback from customers and market insight.
Coordinate with related teams.

Strong leadership and team management skills.
Excellent communication and interpersonal skills.
Proven ability to meet and exceed sales targets.  
Strong negotiation and closing skills.  
Analytical and problem-solving abilities.
Proficiency in CRM software and sales tools.
Strong presentation skills.
Ability to work in a fast-paced environment.
Fluent English (written & spoken).

Head of Sales

Assist in organizing and maintaining departmental files and records, both physical and electronic.
Support data entry and management in operational databases and systems.
Help prepare and format documents, reports, presentations, and scheduling meetings.
Support the processing of incoming and outgoing communications.
Assist in tracking and documenting operational activities.
Support the team in gathering and compiling data for operational reports.
Perform other administrative and operational duties as assigned.

Basic proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
Strong organizational and time-management skills.
Attention to detail and accuracy.
Good communication and interpersonal skills.
Eagerness to learn and a proactive attitude.
Ability to work effectively in a team environment.

Retail Operations Assistant

Assist in the planning and execution of retail marketing campaigns and promotions.
Conduct research on market trends, competitor activities, and customer preferences to inform marketing strategies.
Monitor and report on the performance of campaigns and provide actionable insights.
Maintain and organize marketing assets, files, and databases.
Perform other duties as assigned to support the Marcomm team.

Strong written and verbal communication skills.
Proficiency in social media platforms and digital marketing tools.
Creative thinking and a keen eye for detail.
Ability to work collaboratively and manage multiple tasks in a fast-paced environment.

Marketing Communications Supervisor

Create engaging and informative content (text, images, videos) for social media, website, and marketing materials.
Develop creative content ideas that align with the brand's voice and target audience.
Collaborate with teams to implement content strategies.
Research industry trends and competitor activities to identify content opportunities.
Assist in capturing and editing photos and videos that showcase our brands (e.g., coffee, products, and cafe atmosphere).

Excellent writing, editing, and storytelling skills.
Strong understanding of social media platforms and content formats.
Creativity and ability to generate original and engaging content ideas.
Basic knowledge of photography and videography is a plus.
Passion for coffee and the cafe culture, with an understanding of Expat. Roasters' brand and values is a plus

Content Creator & Designer

Create visually appealing graphics for social media, website, and marketing materials.
Design graphics for online and print materials, aligning with brand identity.
Assist in maintaining brand consistency across all visual communication channels.
Assist other duties related to Marketing team
Utilize creativity to develop innovative and engaging designs.

Proficiency in graphic design software.
Portfolio demonstrating creativity and design skills.
Ability to create engaging designs aligned with brand guidelines.
Excellent communication and collaboration skills.
Passion for coffee and the cafe culture.
Work in team and collaboratively.

Graphic Designer

Assist the team in creating and scheduling engaging social media content that promotes the brands.
Monitor social media channels (Instagram, Facebook, etc.) and engage with followers promptly and professionally.
Analyze social media performance using analytics tools to track key metrics like engagement, reach, and follower growth.
Research current social media trends and competitor.
Support the implementation of social media marketing campaigns and initiative.
Provide insights to the team to improve future strategies.

Strong understanding of social media platforms (e.g., Instagram, Facebook, TikTok).  
Excellent written and verbal communication skills.
Creativity and ability to generate engaging content.
Basic knowledge of social media analytics.
Interest in social media marketing and brand building.
Familiarity with graphic design tools is a plus.

E-commerce Specialist

Assist in the development and maintenance of software applications.
Participate in the design, coding, and testing of new features.
Collaborate with the IT team on various projects.
Learn and apply new technologies and development practices.
Contribute to the improvement of existing systems.
Provide technical support and documentation.

Basic understanding of programming languages (e.g., html, css, javascript).  
Familiarity with software development methodologies.
Strong problem-solving and analytical skills.
Good communication and teamwork skills.
Eagerness to learn and contribute to the team.
Basic understanding of databases and web development is a plus.

IT Development